FAQ for owners

  • Why should I share my glamping on Bookaglamping.com?
  • How much does it cost to list my glamping on Bookaglamping.com?
  • I'm already listed on Airbnb. Can I list my glamping with you too?
  • What should I know before I start renting out my place?
  • Can you help creating a listing?
  • Is the location of my glamping shown on the map?
  • What cancellation policies does Bookaglamping.com offer?
  • What is the scope of the service that Bookaglamping.com, part of Booka Rentals, offers?
  • How do I create a listing on Bookaglamping.com?
  • How do I create the best listing possible?
  • Am I eligible for a free photo shoot of my glamping?
  • Can you help me creating a listing?
  • How do I edit my listing?
  • What Calendar Settings does Bookaglamping.com offer?
  • How do I synchronize my calendar with Airbnb?
  • How do I synchronize my calendar with external calendars?
  • What price settings does Bookaglamping.com  offer?
  • How do I manage the rates?
  • How do I manage the Minimum Stay?
  • What is Special Min Stay and how do I manage this?
  • How do I add cleaning costs and/or tourist tax to my listing?
  • What is 'Instant Booking' and how can I activate it?
  • How do I change the check in time and check out time?
  • How do I inform guests about the check in procedure?
  • How do I make my listing more competitive?
  • How can I increase my occupancy?
  • What factors influence the ranking of my listing?
  • How do I advertise multiple rooms and/or properties?
  • How do I synchronize multiple listings on Bookaglamping.com?
  • How do I get my listing online?
  • How can I deactivate my listing?
  • Are there any limitations for listing my glamping ?
  • In what currencies can I get paid?
  • What is Default Min Stay and how do I edit the Default Min Stay?
  • What is Special Min Stay and how do I edit the Special Min Stay?
  • Can I set the days that guests can not check in?
  • How do I set my nightly rate? (Base rate)
  • How do I set the nightly rate for weekends, midweeks, weeks and months?
  • How do I add a surcharge for additional guests? (Extra guest pricing)
  • How do I add cleaning costs and/or tourist tax to my listing?
  • How do I set the payment policy?
  • How do I set the cancellation policy?
  • How do I set the security deposit?
  • How do I set adjusted rates for specific periods such as high season and low season? (Special rate)
  • How do I block dates for a guest? (Availability settings)
  • How do I activate 'Instant booking'?
  • How do I set the Booking window? (Booking availability)
  • How do I synchronize my calendar with Airbnb?
  • How do I synchronize my calendar with other calendars?
  • Can I adjust my rates from the Calendar section?
  • How do I change my bank account details?
  • When and how do I get paid?
  • The booking is confirmed. What do I do now?
  • How do I share information regarding the check in?
  • What happens if a guest cancels a reservation?
  • What should I do when I feel uncomfortable with a guest?
  • What do I do if my guests break something in my accommodation?
  • How do I refund a guest for a problem or missing facility during the stay?
  • How do I cancel a booking as a host and what are the consequences?
  • What if I have to cancel due to an emergency or unavoidable circumstances?
  • What happens to my payout if my guest cancels?
  • How will I be notified of a booking request?
  • How can I see the overview of the booking requests I got?
  • How do I accept, pre-approve or decline a booking request?
  • How can I respond to an Instant Booking?
  • What can I do when a pre-approved reservation expires?
  • What can I do when I receive booking request while I already have a request for the same period?
  • How can I give a discount or raise the price for a booking request?
  • How can I send a change request for a booking request?
  • What if a guest does not respond to my change request?
  • What should I do if a guest asks me to cancel or change a reservation?
  • How do I withdraw a change request?
  • What does it mean to pre-approve a booking request?
  • Can I adjust the price of a tentative or approved booking request?
  • How do I know what the status of a booking request is?
  • How can I help a guest book my glamping?
  • How can I communicate with guests as long as a booking request is not confirmed?
  • How do I update my calendar?

FAQ for guests

  • How do I make a booking request?
  • What should I do if a host does not respond to my booking request?
  • Can you help me finding the best possibly place to stay?
  • How do I add a glamping  to my favorites?
  • How do I use the search filters?
  • Can I visit a glamping before I book?
  • How do I find a suitable place to stay?
  • How do I make an Instant Booking?
  • How is the price calculated?
  • Why is my price higher than shown initially?
  • Are there hidden costs or is the price shown the final price?
  • How do I get in touch with the host before booking?
  • How much time does the host have to respond to my booking request?
  • How do I know what the status of my booking request is?
  • Can I change a booking request before it is paid and confirmed?
  • How can I stop receiving messages about a booking request?
  • Can I change a booking after it is paid and confirmed?
  • Can I reject a change request of the host?
  • How do I cancel a booking request?
  • What is a 'pre-payment'?
  • What happens with my 'pre-payment' if the host does not accept my booking request?
  • What happens if my booking request is declined, or not accepted in time?
  • I get a notification that my glamping has been booked by someone else. What do I do now?
  • How do I ensure that my enquiries do not get lost in a spam filter?
  • How can I make a payment for my booking?
  • What payment policies does Bookaglamping.com offer?
  • In what currencies is it possible to pay?
  • What exchange rates does Booka Rentals use?
  • Why can't I make the payment for my booking request?
  • Why is my credit card refused?
  • When do I have to pay for a booking request?
  • What is VAT and is it applicable to my booking?
  • Do I get an invoice for my booking?
  • Can I change my payment method for a confirmed booking request?
  • Is it possible to pay outside of the Booka Rentals website?
  • What if someone asks to pay outside of Bookaglamping.com?
  • How does Bookaglamping.com deal with deposits?
  • What happens if a host claims my deposit?
  • What if a host asks to pay more?
  • What Cancelation Policies does Bookaglamping.com offer?
  • What happens if the host needs to cancel a paid and confirmed booking?
  • How do I cancel a paid and confirmed booking?
  • What happens if I cancel a paid and confirmed booking?
  • How will I be refunded?
  • When and how do I get my refund for a cancelled booking?
  • What if I have to cancel due to an emergency or unavoidable circumstances?
  • How do I reach the host after the booking is confirmed?
  • What should I do when I can not reach the host after the booking is confirmed?
  • How do I get in touch with Bookaglamping.com?
  • How do I get information about the check in details?
  • How do coordinate my check in with my host?
  • What to do if a host informs me that the property that I booked is not available, but he offers me an alternative?
  • What should I do if during the check in something is missing, or is not as expected?
  • How do I ask for a restitution from the host in case there is a problem during my stay?
  • What should I do if I break something during my stay?
  • How can I change my account details?
  • The email address and/or telephone number I used to register is no longer valid. How do I change this?
  • How can I delete my account?
  • What will happen with the information related to my account after deleting the account?